Terms of service

Last Updated: October 8, 2026
Welcome to Nuvellla! By accessing and using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree to these terms, you may not use our services.

1. General Information

Nuvellla (“we,” “us,” “our”) is a women’s footwear brand that provides stylish, high-quality shoes.
Our website, located at [website URL], is operated by Nuvellla and is intended for use by individuals who are at least 18 years old.
By using our website or purchasing products, you agree to these Terms of Service, our Privacy Policy, and any other policies referenced on our site.

2. Account Registration

You may need to create an account to place an order on Nuvellla.
When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details.
You agree to notify us immediately of any unauthorized use of your account or breach of security.

3. Product Information and Availability

We strive to ensure that all product descriptions, pricing, and availability are accurate. However, errors may occur, and we reserve the right to correct them at any time without prior notice.
We make every effort to keep our website updated, but we cannot guarantee the availability of all products at all times.
If an item is out of stock, we will notify you and offer alternatives, or we may cancel your order and provide a refund.

4. Order Acceptance and Payment

Once you place an order with us, you will receive a confirmation email. However, this does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspicion of fraudulent activity.
Payments must be made in full at the time of order. We accept various payment methods, including credit/debit cards and other payment processors available at checkout.
Prices are subject to change without notice.

5. Shipping and Delivery

We aim to process and ship orders within 1–2 business days. Shipping times may vary depending on the delivery method you select.
Once your order is shipped, you will receive tracking information. We are not responsible for delays caused by the carrier or factors beyond our control (e.g., weather conditions).
Shipping is available to U.S. addresses only at this time.

6. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Return Policy.
You are responsible for the return shipping costs unless the item is defective or damaged.
Returned items must be in original condition (unworn, unwashed, with tags attached).
Refunds are processed within 5–7 business days of receiving your returned item.

7. Intellectual Property

All content on the Nuvellla website, including text, images, logos, and product designs, is the property of Nuvellla and is protected by intellectual property laws.
You may not use, copy, modify, or distribute any content from our website without express permission from Nuvellla.

8. User Conduct

You agree to use our website in compliance with all applicable laws and not to engage in any conduct that could harm, disrupt, or violate the rights of others.
You agree not to misuse or abuse any features on the website, such as posting harmful or defamatory content, spamming, or attempting to interfere with website functionality.

9. Limitation of Liability

Nuvellla is not liable for any indirect, incidental, or consequential damages that may arise from your use of our website or products.
Our liability is limited to the total amount you paid for the product(s) in question.

10. Privacy

By using our website, you agree to the collection, use, and processing of your personal data as outlined in our Privacy Policy.
We take your privacy seriously and ensure your personal information is protected in accordance with industry standards.

11. Modifications to Terms

Nuvellla reserves the right to modify, update, or change these Terms of Service at any time without notice. Any changes will be posted on this page with an updated effective date.
Your continued use of our website after such changes constitutes your acceptance of the updated Terms of Service.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Company Name: Henan Wen'erman Technology Co., Ltd.

Address: Unit 6, 2nd Floor, Building 1, Zhengyan Shiji Huacheng, Taishan Road, Dongdian Township, Sui County, Shangqiu City, Henan Province
Email:contact@Nuvellla.com

Phone:+86 17881417762