Shipping policy
Last Updated: October 8, 2026
We strive to get your new favorite shoes to you as quickly and safely as possible. Below you’ll find all the details about our shipping process, options, and delivery times.
Order Processing
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All orders are processed within 1–3 business days from the date of purchase, excluding weekends and public holidays.
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During high-volume periods, such as holidays or special promotions, processing may take up to 5 business days.
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Once your order is processed, you will receive a confirmation email with a tracking number to monitor your shipment.
Standard Shipping
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Delivery time is calculated from the date your order is shipped, not the date it is placed. Estimated timeframes are as follows:
International Orders: Delivery usually takes 10–15 business days after shipment.
Please note that shipping times may vary slightly depending on your location, customs clearance, and carrier handling. While we work closely with reliable logistics partners, occasional delays due to weather, holidays, or customs inspections may occur.
Order Tracking
Once your order ships, you will receive an email with tracking information. You can track your package through our website or directly via the carrier’s tracking page.
International Shipping
We are working to expand our shipping options internationally, and we will update our shipping policy as soon as this becomes available.
Shipping Delays
While we strive for timely deliveries, please note that shipping times may vary due to factors beyond our control, including weather, holidays, and carrier delays. If you experience a significant delay, please contact our customer service team at contact@nuvellla.com for assistance.
Need Assistance?
For questions about your order or shipping, please reach out to us:
Company Name: Henan Wen'erman Technology Co., Ltd.
Address: Unit 6, 2nd Floor, Building 1, Zhengyan Shiji Huacheng, Taishan Road, Dongdian Township, Sui County, Shangqiu City, Henan Province
Email:contact@Nuvellla.com
Phone:+86 17881417762