Return policy
Last Updated: October 8, 2026
At Nuvellla, we want you to love every pair of shoes you order. If for any reason you are not completely satisfied, returns and exchanges are simple and hassle-free.
Return Eligibility
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Returns must be made within 30 days of delivery.
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Items must be unused, unwashed, and in original condition with all tags attached.
How to Return
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Contact us via contact@nuvellla.com or +86 17881417762 to start your return.
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Provide your order number and reason for the return.
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Pack the item securely for shipping.
Refunds
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After we receive and inspect your return, we will notify you via email.
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Refunds are processed within 5–7 business days.
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The refunded amount will be applied to your original payment method.
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Depending on your bank, it may take an additional 3–5 business days for the funds to appear in your account.
Exchanges
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If you wish to exchange for a different size or style, follow the return steps and indicate your desired exchange.
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Exchanges are subject to product availability.
Need Help?
If you have any questions regarding returns or refunds, please feel free to contact us:
Company Name: Henan Wen'erman Technology Co., Ltd.
Address: Unit 6, 2nd Floor, Building 1, Zhengyan Shiji Huacheng, Taishan Road, Dongdian Township, Sui County, Shangqiu City, Henan Province
Email:contact@Nuvellla.com
Phone:+86 17881417762